Diamond Touch Functional Medicine Text Messaging Service Privacy Policy
Last update: January 2025
Overview
Diamond Touch Functional Medicine recognizes the importance of protecting the privacy of our patients and customers.
This privacy notice provides specific information on how Diamond Touch Functional Medicine’s text messaging service collects and processes your personal information.
Scope
This notice applies to our processes for gathering and disseminating information related to the Diamond Touch Functional Medicine SMS text messaging service (“we”, “us”, or “our”) and provides an overview of our processes when collecting and processing personal information.
How We Collect Information
We collect personal information in the following circumstances:
● Direct Collection, when you provide information by responding to text messages.
● From Diamond Touch Functional Medicine sources, when we import your contact information from other internal or external systems and sources, such as the electronic medical record or insurance/payer files.
● Automated Processes, when the SMS platform gathers information as you interact with the service.
What Type of Information We Collect
Direct Collection
We directly collect the following personal information:
● Opt-out preferences
● Content of your text message responses to us.
Collection from Internal Sources
We import personal information from internal systems and sources. The information includes:
● First and last name
● Phone number.
Automated Collection
We automatically collect the following personal information:
● Device status indicating whether a device is available for messaging
● Carrier (e.g., Verizon, AT&T, etc.)
● Country associated with the phone (we do not send international text messages)
● Delivery status
● Error codes indicating why a message was not delivered (e.g., number associated with a landline, unreachable device, etc.)
How This Information Is Used
We use the personal information we collect to communicate with you regarding Diamond Touch Functional Medicine operations and services, such as:
● Updates, to keep you informed of important dates or activities specific to your relationship with Diamond Touch Functional Medicine, such as appointment reminders.
● Promotional Activities, to share services that may be of interest to you, offered by your treating providers.
With Whom This Information Is Shared
We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, in accordance with our HIPAA Notice of Privacy Practices, available here (insert link).
We require our service providers to keep your personal information secure and do not allow them to use or share your personal information for any purpose other than providing services on our behalf. We never allow them to sell or rent your personal information.
We may also share your personal information when required by law.
What Choices You Can Make About Your Information
If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages. If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.
Please note that unsubscribing from text messages from one campaign may not unsubscribe you from other campaigns. Unsubscribing will not remove your information from source systems.
How Information Is Secured
Diamond Touch Functional Medicine recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Diamond Touch Functional Medicine strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.
Privacy Notice Changes
This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.
Who to Contact With Questions or Concerns
If you have any concerns or questions about how your personal data is used, please contact Diamond Touch Functional Medicine at info@diamonddtouchmedicine.com.